Shipping policy

At Casa de Raícez, we take great care in packaging and shipping your handcrafted pieces to ensure they arrive safely and beautifully. Each item is individually inspected, wrapped, and prepared with intention so it reaches you in perfect condition.

Processing Time

• All orders are processed within 2–4 business days after purchase.
  

Shipping Times

• Standard Shipping (U.S.): 3–7 business days
• Express Shipping (U.S.): 2–3 business days

Please note: Shipping times may vary during holidays, new collection launches, or due to carrier delays.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Rates

• Shipping costs are calculated at checkout based on your location and selected shipping method.
• We offer free U.S. standard shipping on all orders over $150.

Damaged or Lost Packages

We take great pride in carefully packaging your items, but if your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you.